How can we help?

Welcome to the TAIM AFRICA Help Center – your go-to resource for information, guidance, and assistance. Whether you have questions about memberships, accessing features, or need technical support, our comprehensive Help Center is designed to provide answers to common queries and ensure a seamless experience within our community. Explore our articles, FAQs, and guides to navigate your filmmaking journey with ease. If you can't find the answers you're looking for, feel free to reach out to our dedicated support team. We're here to help you every step of the way.

FAQS


  • General
  • Events
  • Jobs
  • Festivals
  • Profiles
  • Film Circle
  • Film Distribution

Quick answers to common questions. Your solutions, simplified.

How do I join TAIM AFRICA's digital community?

Navigate to the "Filmmaker's Circle" page, select your membership type, and follow the registration steps.

What benefits come with the Filmmakers' Circle subscription?

Filmmakers' Circle members enjoy advanced networking, access to support funds, a digital wallet, premium job listings, exclusive events, and enhanced community features.

How can I apply for support funds?

Filmmakers can apply for support funds by logging into their account, visiting the Support Funds section on their account digital wallets, and following the application process outlined there.

What is the eligibility criteria for support funds?

Eligibility criteria vary. Generally, applicants must be active Filmmakers' Circle members and meet specific requirements outlined in the application process.

How can I post a job or find job opportunities on the website?

Filmmakers' Circle members can post jobs by navigating to the Jobs section. Job seekers can explore available opportunities and apply directly through the website.

What types of films can I distribute on TAIM AFRICA's platform?

Our platform welcomes a diverse range of films, including documentaries, shorts, features, and more. To submit a film, navigate to the Film Distribution page for guidelines.

How do I access my digital wallet and make transactions?

Filmmakers' Circle members can access their digital wallet through the user dashboard. From there, you can manage funds, make transactions, and track your financial activities.

Can non-subscribers participate in events and film festivals?

While some events may be open to the public, Filmmakers' Circle members enjoy exclusive access to certain events and film festivals. Joining the community enhances your participation opportunities.

How can I create and post an event on TAIM AFRICA?

To create and post an event, log in to your account, navigate to the Events section, and follow the step-by-step guide for event creation.

Can non-members attend events posted on the platform?

Some events may be open to the public, but Filmmakers' Circle members enjoy exclusive access to certain events. Check event details for specific participation requirements.

How can I RSVP for an event?

To RSVP for an event, go to the event page, and click on the RSVP option. Follow the prompts to confirm your attendance - or but a ticket.

How can I create and sell tickets for my event on TAIM AFRICA?

As an event host, navigate to your event page, select "Manage Tickets," and follow the prompts to create and set up ticket options for your attendees.

Can I offer free tickets for my event?

Yes, you can create free ticket options for your event. Simply select the "Free" option when setting up your ticket types.

How do attendees purchase event tickets on TAIM AFRICA?

TAIM AFRICA may charge a nominal fee for using the ticketing service. Any fees will be clearly outlined during the ticket creation process.

How do I access my purchased event tickets?

Purchased tickets can be accessed through your account or email address. Navigate to the Tickets section or your email updates to view and download your event tickets.

Can I refund or transfer purchased event tickets?

Refund and transfer policies vary by event. Check the event details or contact the event host for specific information on ticket refunds and transfers.

Are TAIM AFRICA event tickets transferable between members?

Transferability depends on the event host's settings. Some tickets may be transferable, while others may have restrictions. Check the event details for transfer options.

Can I create multiple events?

Yes, Filmmakers' Circle members can create and manage multiple events on the TAIM AFRICA website.

How long does it take for an event to be approved?

Event approval times may vary, but our administrators strive to review and approve events promptly. You will be notified once your event is approved or if additional information is required.

Can I sell tickets for my event on TAIM AFRICA?

Yes, you have the option to sell tickets for your event on the website. During the event creation or editing process, you can choose to enable ticket sales and set the ticket prices.

What is the service fee for selling event tickets on TAIM AFRICA Website?

TAIM AFRICA charges a service fee of 1% per ticket purchased on the website. This fee is deducted from the ticket price, and 99% of the ticket amount goes to the event owner.

When can I withdraw funds from ticket sales?

Event owners can withdraw funds from ticket sales 24 hours after the event date. This waiting period helps prevent potential fraudulent activities.

Can I organize events without a Filmmakers' Circle subscription?

No, only subscribing members of the Filmmakers' Circle can create events on the TAIM AFRICA website. The Filmmakers' Circle subscription provides access to exclusive features, including event creation with advanced options.

How do I withdraw funds from my TAIM AFRICA wallet?

The withdrawal process is facilitated through the TIP Scale. To withdraw funds, go to your TAIM AFRICA wallet on the website, select the withdrawal option, and follow the instructions. Funds will be transferred to the linked bank account within 10 minutes to 24 hours.

How do I post a job on TAIM AFRICA's job board?

Filmmakers' Circle members can post jobs by visiting the Jobs section, clicking on "Post a Job," and completing the job posting form.

Can I browse job listings without a membership?

Job listings are visible to the public, but Filmmakers' Circle members enjoy priority access to premium job opportunities.

How do I apply for a job posted on TAIM AFRICA?

To apply for a job, navigate to the job listing, and follow the application instructions provided by the employer, or confirm the application invitation in case sent to you by the employer.

How can I create and host a film festival on TAIM AFRICA?

To create and host a film festival, log in to your account, go to the Festivals section, and follow the festival creation process.

Can I submit my film to a festival as a non-member?

No, only Filmmakers' Circle members may enjoy additional submission opportunities, so consider joining for enhanced participation.

How can I create a personal career profile on TAIM AFRICA?

To create a personal career profile, log in to your account, go to the Profiles section, and follow the profile creation process.

Can businesses or companies create profiles on TAIM AFRICA?

Yes, businesses and companies can create profiles. Visit the Business Profiles section in your personal account dashboard, click "Create Business Page", and complete the profile creation steps.

How do profiles enhance my visibility on the platform?

Profiles showcase your work, experience, and skills to the TAIM AFRICA community, increasing your visibility to potential collaborators, employers, and industry professionals.

What is the Filmmakers' Circle?

The Filmmakers' Circle is an exclusive membership program for film practitioners, providing access to specialized tools and features on the TAIM AFRICA website.

How do I join the Filmmakers' Circle?

To join the Filmmakers' Circle, navigate to the Membership page, choose your subscription package, and follow the registration process.

What benefits does the Filmmakers' Circle offer?

Filmmakers' Circle members enjoy exclusive benefits such as access to the TAIM Wallet, participation in film festivals, job posting privileges, and more.

Can I upgrade or downgrade my Filmmakers' Circle membership?

Yes, you can upgrade or downgrade your Filmmakers' Circle membership at any time. Visit the Membership page for options.

Are there any fees associated with the Filmmakers' Circle?

Filmmakers' Circle subscriptions have different packages with varying fees. Refer to the Membership page for detailed information on subscription costs.

How does the TAIM Wallet benefit Filmmakers' Circle members?

Filmmakers' Circle members can access additional features on the TAIM Wallet, including the ability to apply for support funds.

Can non-film practitioners join the Filmmakers' Circle?

The Filmmakers' Circle is primarily designed for film practitioners, but there are options for supporters of the film industry. Check the Membership page for details.

How does film distribution work on TAIM AFRICA's website?

TAIM AFRICA facilitates film distribution through its innovative Film Cabins, allowing users to add and watch films.

What is the service fee for adding a film to my account's Cabin?

TAIM AFRICA charges a 5% service fee - which is calculated based on the total watching cost of the film, determined by the TIP per Second mode and the length of the movie. This fee is deducted immediately upon adding a film to your account's Cabin.

When is the service fee deducted for adding a film?

The service fee is deducted immediately upon adding a film to your account's Cabin.

How is the TIP per Second charge calculated for watching films?

The TIP per Second charge is based on the total number of seconds in the film and is applied when you watch the film in your account's Cabin.

Can I see the breakdown of charges for a specific film?

Yes, you can view the detailed breakdown of charges in your account's transaction history.

Does TAIM AFRICA take a share of the TIP per Second charge?

No, TAIM AFRICA does not take any additional charge from the TIP per Second amount; it all goes to the owners of the film.

Can I watch a film without adding it to my account's Cabin?

Yes, you can watch a film without adding it to your account's Cabin if another user, who has the film in their Cabin, adds you to their Cabin for group watching. However, to individually watch a film, you need to add it to your account's Cabin.

How often are new films added to TAIM AFRICA's platform?

New films are added regularly, and you can explore the latest additions in the "New Releases" section.

How often are new films added to TAIM AFRICA's platform?

New films are added regularly, and you can explore the latest additions in the "New Releases" section.

Can I share films from my Cabin with other users?

Yes, you can invite other users to join your watch Cabin for virtual group watching of films.

How do filmmakers receive revenue from the TIP per Second charge?

Filmmakers receive the entire amount collected from the TIP per Second charge for users watching their films.